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Frequently Asked Questions
Please feel free to browse our Frequently Asked Questions section, to find answers to some of the more common heating and plumbing questions.
Have a question about our services?
Do you charge an initial call out fee?
Are your engineers Gas Safe registered?
What make of boilers do you supply?
Can you arrange installation?
How long will it take to service my gas boiler?
What should I do if I have a burst pipe?
For a Burst Pipe Emergency: A burst pipe is classed as a water emergency – it can cause serious damage to your home’s structure and electrical wiring. The following steps describe what you can do to help as soon as you discover you have a burst pipe:
1. Firstly turn off the main stop tap – most are fitted under the kitchen sink or where the service pipe enters your home.
2. Drain the system – you will need to turn on all
your cold taps.
3. Turn off water heating systems – switch off the central heating, immersion heater and any other water heating systems that you have. Once water heating has shut down, turn on all the hot taps to help drain the system.
4. Turn off the electrics – If water leaks near your electrics or electrical appliances, switch off the mains immediately.
5. Then call a professional to repair the damage.
What should I have a Frozen pipe?
1. Turn off the water supply – this is done by, turning off the main stop tap.
2. Beat the bursts – protect everything around the pipe that appears to be frozen to avoid damage if it does bursts.
3. Thawing out – open the tap nearest to the part of the pipe you think is frozen so the water can flow through when it has melted.
4. You can thaw the ice in the pipe with a hot water bottle or even very carefully with a hairdryer.
5. Call a professional to repair any damage.
How can I prevent frozen pipes?
• Insulate your loft – and the sides of your water tanks
• Insulate all your pipes – Open the loft trap door on cold days to let heat in.
• Re-new a washer on dripping taps because if they freeze, they’ll block the pipe.
• Know where your main stop tap is. Check regularly that you can turn it off in an emergency in very cold weather.
• Try to put your central heating on low or set it to come on a couple of times a day, especially if you’re going away.
We offer you the highest quality workmanship and services
Our Services Include:
Areas We Cover
- Bethnal Green
- Buckhurst Hill
- Stoke Newington
- Theydon Bois
- Wood Green